Returns due to manufacturing defects
The user may return to AZZULE LifeStyle Co., free of charge, any product that presents a manufacturing defect. Taking into account the nature of the contracted products, the user will have a period of fifteen days since he became aware of the lack of conformity of the product to inform AZZULE LifeStyle Co. of its lack of conformity with them. If this period is exceeded, any damages will be assumed by the user.
The return of the products that present manufacturing defects in them, will not entail any additional cost for the user.
To formalize the return, the user must contact AZZULE LifeStyle Co. within the period of fifteen days granted through the following formhttp://www.azzulelifestyle.com/ indicating the product or products to be returned, enclosing a photograph and a detailed list of the defects appreciated in them.
Once AZZULE LifeStyle Co. has received the communication from the user, it will inform you within 3 -5 working days whether or not to return the product. In case of return, AZZULE LifeStyle Co. will indicate to the user the form of collection or shipment of defective product to its offices / warehouses.
Each product to be returned must be unused and with all its labels, packaging and, if necessary, original documentation and accessories that come with it. If this is not done by the user, AZZULE LifeStyle Co. reserves the right to refuse the return.
Once the product is received and the defects verified, AZZULE LifeStyle Co. will allow the user to substitute the product for another of identical characteristics, unless this option is objectively impossible or disproportionate for AZZULE LifeStyle Co.
In the case that, due to lack of stock, another product of identical characteristics can not be dispatched, the user may choose to finish the contract (return of the amounts paid) or request another style the user voluntarily chooses.
The delivery of the product of identical characteristics or the new style that the user chooses, as appropriate, will be made within the next 3-5 working days from the date on which AZZULE LifeStyle Co. confirmed to the user the replacement of the defective product or the shipping the new style.
The substitution, the sending of a new style or finishing the contract will not imply additional expenses for the user.
If the user finish the contract, AZZULE LifeStyle Co. will carry out the refund of the entire amount paid to the user for the purchase of the defective product (including shipping costs).
AZZULE LifeStyle Co. informs users that the term of the return of the amounts paid will depend on the payment method that the user would have used when buying the product:
-If the user has made the payment by credit / debit card, AZZULE LifeStyle Co. will refund the amount paid within a period of 14 calendar days since the user decided to finish the contract.
-If the user has made the payment through PayPal, AZZULE LifeStyle Co. will refund the amount paid within 24-48 business hours of the user deciding to finish the contract.
In the case that the user does not agree with the products received in his/her order, the user, in accordance with the General Law for the Defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the totality of the order or, if you prefer, you can return any of the products that made up the total order and all this without penalty and without having to indicate the reasons.
Under no circumstances will the user be responsible for the cost of returning the order to AZZULE LifeStyle Co., whether it returns the order in full or if it decides to return only some of the products of the order.
The user may send the product to the following offices / warehouses of AZZULE LifeStyle Co .:
– Spanish office: P.I. Les Pedreres, C / Primero de Mayo, 23 03610 Petrer – Alicante (Spain)
AZZULE Life Style Co. is not responsible for the courier company that the user contracts for the return of the order. In this regard, AZZULE LifeStyle Co. advises the user to require the courier company to provide proof of delivery once the courier has deposited the product in the offices of AZZULE LifeStyle Co., so that the user is aware of that the product has been delivered correctly to AZZULE LifeStyle Co.
AZZULE Lifestyle Co. is not responsible for the address where the user sends the order for its return. It should always be our office in case of Europe.
The product must be unused and with all its labels, packaging and, if necessary, original documentation and accessories that come with it. Failure to do so by the user or if the product has suffered any damage, the user agrees that the product may suffer a depreciation or that AZZULE LifeStyle Co. may refuse the return.
Once AZZULE LifeStyle Co. checks that the order is in good condition, AZZULE LifeStyle Co. will proceed to return all the amounts paid by the user.
If the User decides to return the order in full, AZZULE LifeStyle Co. will return to the user all the amounts that he has paid (including shipping costs).
AZZULE LifeStyle Co. informs users that the term of the return of the amounts paid will depend on the method of payment that the user would have used when buying the product:
– If the user has made the payment by credit / debit card, AZZULE LifeStyle Co. will refund the amount paid within 14 calendar days of the User deciding to terminate the contract.
– If the user has made the payment through PAYPAL, AZZULE LifeStyle Co. will refund the amount paid within 24-48 business hours of the user deciding to finish the contract.
In any case, AZZULE LifeStyle Co. will refund the amounts paid as soon as possible and, in any case, within the 14 calendar days following the date on which the user has informed of his decision to withdraw from the contract.
Product Change Policy
AZZULE LifeStyle Co. does not accept the change between a product purchased by the user for another product that is offered on the Website.
In case the user wants to make the change in a product, he must exercise his right of withdrawal on it as established in clause 6.2 and buy later the new product he wants.